Frequently Asked Questions
What are the advantages of purchasing online bus ticket with yesbus.in?
yesbus.in is India’s largest online bus tickets booking company, you will get largest option of bus seats on the website as below:-
- Choose your seat
- Book your bus tickets online, by phone, or in person
- Choose from over 1800+ bus operators
- Choose from buses based on boarding points, timing and bus type
Do I need to register or signup to use yesbus.in?
No, signup is not ,mandatory.yesbus.in does not require its customers to go through a registration process
Does booking bus ticket online is costly?
Not at all! Cost of the bus ticket is the same as the bus operator.
Is it mandatory to take a printout of the ticket?
It depends on the bus operator you have booked your ticket with. Even mTickets are available on yesbus.in. If mTickets are not available with the bus operator, then you need to take a printout of the ticket. You will get SMS when book your ticket, that you need to show at the time boarding. The e-ticket is sent to the e-mail ID provided at the time of boarding.
To know which operators are mTicket enabled, look for the mTicket icon under the mTicket column while searching for buses.
I've lost my ticket. What should I do now?
Once you book ticket with yesbus.in,you will get a ticket to your email address. If you have not received the ticket e-mail, please call our customer support team.
What is an mTicket?
An mTicket is an SMS that is sent to your mobile on booking a ticket with select operators. This SMS has the TIN number and the PNR number along with other ticket related information. It can be used to board the bus.
I didn’t receive my mTicket. Can you re-send it?
You can generate your mTicket online. Click on the Print/SMS ticket link on the home page on www. yesbus.in. Enter your TIN number mentioned on the e-ticket we e-mailed you. Choose the SMS option and click on Submit. Or you can contact our customer support, our executive will assist you.
I entered the wrong mobile number while booking. Can I get my mTicket on a different number?
Definitely, Please contact our customer support, our executive will assist you.
Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?
Not at all necessary! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger on whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus.
What payment options do I have?
The payment options are as below:
How does the transaction appear on my card / account statement?
Transactions on yesbus.in will appear as yesbus.in, www. yesbus.in in your bank statement.
Is it safe to use my credit card on this site?
Online booking & transactions on yesbus.in are 100% safe. We use best-in-class and quality security to secure payment transactions. yesbus.in uses Secure Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.
Can I cancel my ticket online?
Yes, you can cancel ticket online. Most of the tickets can be cancelled online. However, there are some tickets that can only be cancelled through our customer support team. However please note that the cancellation fee and cancellation period may differ for specific bus services. Please contact our customer support team for cancellation details.
How can I cancel my bus ticket online?
You can cancel ticket through cancellation link on website. Enter your ticket number and the e-mail ID that was provided at the time of booking and click on cancel ticket.
I missed the bus. Do I get a refund?
yesbus.in provides a 100% refund if the bus is missed due to either yesbus.in or its’ partner company's fault. However, if the bus is missed due to any other reason not directly related to yesbus.in no refund is provided.
How can I get a refund in case I cancel my ticket?
The refund is provided as per with our cancellation policy. The refund can be credited to the source of payment (i.e. debit card, credit card, net banking) or credited to yesbus.in wallet. Wallet credit can be used for bus booking in future (within 6 months of ticket cancellation).